- Do I need a credit card to start the free trial?
- Yes. You enter a card when you sign up, but nothing is charged for 14 days — we email you before the trial ends, and you can cancel any time before then without being billed. Taking the card up front is what lets your account carry straight on afterwards instead of locking you out mid-job.
- What happens when the trial ends?
- Your card is charged for the plan you chose and everything continues exactly as it is — same clients, quotes and jobs, nothing to re-do. Cancel before the trial ends and you are not charged at all. The trial is once per account.
- What is Business, and can I buy it?
- Not yet — that is what "coming soon" means on the card. Business is for a business running several technicians a day, where somebody is deciding who goes where: a dispatch board, route optimisation, technician profiles the board schedules around, and QuickBooks sync. There is no price and no signup for it today. Tell us you want it and we will email you when it is ready; there is no card and nothing to cancel in the meantime.
- Can I change plans later?
- Yes. Upgrades and downgrades go through the billing portal in your account settings. Downgrades are blocked if you have more active users than the target plan allows.
- Does Solo include online payments?
- Yes. Every plan includes the option to collect card payments through your own Stripe Connect merchant account, created in the product — not by attaching a Stripe login you already have. You finish Stripe's signup and verification on Stripe's site. Gonzware LLC is not affiliated with Stripe. Solo is built for owner-operators who want the full quote-to-cash loop without waiting to upgrade.
- What is the difference between Solo and Team?
- Solo is the whole job start to finish, for one person: clients, requests, quotes the customer signs, scheduled jobs, invoices, online payments, review requests, automatic emails and reminders, recurring service plans, and standard reports. Team adds up to 5 seats: up to five bookable widgets for your website, SMS notifications, email templates you write yourself, a customer portal, client value reporting, and staff roles for the office.
- Is my customer data secure?
- Production data is isolated per workspace with modern authentication. Card data never touches our servers — Stripe handles payment details.