Terms of Service

These Terms of Service ("Terms") are a binding agreement between the business that creates or purchases a Lyteworkgo workspace ("Customer") and Gonzware LLC, a Wisconsin limited liability company and the operator of the Lyteworkgo platform ("Gonzware LLC", "we", "us", or "our"). Lyteworkgo is a product name of Gonzware LLC. The Service is offered to businesses located in the United States. Customer represents that it is acquiring the Service for business purposes and not for personal, family, or household use. The person accepting these Terms represents that they are at least 18 years old and authorized to bind Customer.

Customer agrees to these Terms and the Acceptable Use Policy, and acknowledges the Privacy Policy, by checking the acceptance box at signup or by purchasing a subscription. If you do not agree, do not create a workspace or purchase a subscription.

Customer may allow its employees, contractors, and invited users who are at least 18 years old ("Authorized Users") to use the Service. Authorized Users use the Service under Customer's agreement: Customer is responsible for their compliance with these Terms and the Acceptable Use Policy and for all activity in its workspace.

Customer's own clients are not party to these Terms. The customer-facing pages we host on Customer's behalf — booking and request forms, the customer portal, and quote review and signing pages — are governed by the separate Portal Terms of Use. Gonzware LLC is not a party to Customer's agreements with its clients.

Customer may share an individual job with a person or company outside its workspace through a job link. A job link is not an account; Customer chooses whom it shares links with, is responsible for their use of the link and for what they add through it, and can revoke a link at any time.

Gonzware LLC provides cloud software for field-service and client-management businesses (the "Service"): tools for clients, requests, quotes and electronic signatures, scheduling, jobs, invoices, payments, and messaging. Every subscription size offers the same features; sizes differ in the seats they include, the extras they allow, and their storage and text-message allowances (Section 4). What a Customer's size includes is shown at signup and in the workspace's billing settings.

We may improve or change the Service and may add, modify, or discontinue features. We will give at least 30 days' advance notice before materially reducing the core functionality of Customer's subscription, except where a change is required by law, a security risk, or a third-party provider — in which case we will give notice as soon as reasonably possible. If we materially reduce core paid functionality and Customer does not wish to continue, Customer's exclusive remedy is to cancel by email to support@gonzware.com within 30 days after the later of the date the reduction takes effect and the date we give notice of it — including where Customer has already canceled in the product during that time. We will end the subscription on the date Customer's email names — no earlier than the day we receive it — or on the day we receive it if it names none, rather than at the end of the billing period, and will refund, pro rata, the prepaid fees for the unused remainder of the then-current billing period. Access ends on that date, so Customer should export the records it needs first (Section 16). Beta, preview, and evaluation features are optional, provided as-is, and may be changed or withdrawn at any time.

The Service is a workflow tool, not legal, tax, accounting, safety, emergency-response, or other professional advice. Customer remains responsible for its prices, estimates, contracts, scheduling decisions, taxes, regulatory obligations, and services to its clients.

Customer must provide accurate account information, keep it current, designate an owner, and protect credentials and authentication factors. Each Authorized User must sign in under their own account; login credentials and authentication factors may not be shared between people. Using the Service on a shared device — a shop tablet, for example — is permitted, provided each person signs in as themselves. Customer controls workspace roles and is responsible for granting and removing access, including job links it has shared, promptly.

Customer must notify us promptly of suspected unauthorized access or misuse. We may require identity or account verification and may restrict access while investigating a security risk.

Each workspace is intended for one business. Customer may not resell, sublicense, time-share, white-label, or operate the Service as a service bureau except under a separate written agreement.

Plans and billing. Subscriptions are sold in sizes. Each size has a monthly price, includes a number of seats, and carries a storage allowance and a monthly text-message allowance. The sizes, their prices and allowances, and the price of extras are shown at signup and under Settings → Account & billing, and the size, extras, and prices Customer confirms there or at checkout are part of these Terms. Subscriptions are billed monthly in U.S. dollars through Stripe; we do not offer annual or other prepaid terms. The monthly price of Customer's size and extras is billed in advance at the start of each monthly billing period. Prorated charges for room Customer adds, and charges for usage above an allowance, are billed afterward, on the next invoice, as described below. Prices are stated before applicable taxes.

Seats and extras. Each person who can sign in to Customer's workspace uses one seat, whatever roles they hold, except that a helper account uses half a seat. An invitation uses room from the moment it is sent until it is accepted or removed. Customer's own clients, people Customer shares a job link with, and deactivated users use none. On sizes that offer them, Customer can add extras — room for one more seat or one more helper — as a separate recurring charge on the same subscription, at the price shown before the change is confirmed; an extra helper costs half as much as an extra seat. A size may limit how many extras it allows; past that limit, adding a person requires a larger size. A person can be invited, reactivated, or given a role that uses a seat only when there is room for them. Running out of room never removes anyone already in the workspace.

Changing size and extras. An owner or an authorized manager can add or remove extras, move to any larger size, or move to a smaller size that the workspace's users and pending invitations fit, under Settings → Account & billing, which shows the new monthly price and any prorated charge before the change is confirmed. When Customer changes size, its extras are set to what the workspace then needs, or to a larger number Customer chooses that the new size allows. Adding extras and moving to a larger size take effect immediately: the added room is usable at once, a prorated charge for the rest of the current billing period is added to Customer's next invoice, and the new monthly price applies from the next billing period. Removing extras and moving to a smaller size also take effect immediately and lower the monthly price from the next billing period; nothing already charged for the current period — including a prorated charge for room added earlier in that period — is refunded, credited, or reduced. Until that period ends, Customer can re-add extras it removed during it, up to the number already charged for that period, at no further charge. Extras cannot be removed while the workspace's users and pending invitations need that room. We do not change Customer's size or extras on our own. Changes to size or extras are not available while a cancellation is scheduled, and a change that adds room or changes the size is not available while a payment is past due.

Authorized managers. An owner can make an administrator of the workspace an authorized manager, and can end that authorization at any time, effective immediately. An authorized manager can do what an owner can do with the subscription in the product — add and remove extras, change the size, and manage the payment method, billing details, and invoices — except start, cancel, or resume the subscription or make anyone else an authorized manager. Customer is bound by every change an authorized manager makes, as if an owner had made it. An authorization also ends when the person gives it up, stops being an administrator, or is deactivated or removed. Changes made before an authorization ends remain binding.

Usage above allowances. Extras add room, not allowance. Usage above an allowance in a billing period is charged on the next invoice issued after that period ends, at these rates: $1 for each started 10 GB of storage above the storage allowance, where storage is the total size of the files stored in the workspace at the end of the billing period; and 2 cents ($0.02) for each text-message segment above the text-message allowance, counting the segments sent during the billing period. A text message is sent in one or more segments, counted the way our text-messaging provider counts them; a longer message, or one that contains an emoji or certain special characters, uses more. Only the text messages the Service sends for Customer's work count toward the allowance — for example reminders and messages about requests, quotes, jobs, and invoices. Sign-in and verification codes, account-security messages, messages from us about Customer's account, confirmations of a client's consent to receive texts, and replies to STOP or HELP do not count. Usage charges have no maximum. No usage charge applies to a billing period that includes any part of a free trial. The first time in a billing period that the workspace goes over an allowance for which a usage charge will apply, we email its owners; the charge does not depend on that email. Exceeding an allowance does not, by itself, limit use of the Service, with one exception: to protect the shared messaging campaign described in Section 7, if the workspace's counted text-message segments in a billing period reach five times its text-message allowance (during a free trial, the allowance itself, in each month of the trial), we stop sending its counted text messages for the rest of that period, unless we resume them sooner after speaking with Customer. Text messages stopped this way are not sent later.

Free trial. When signup offers a free trial, the trial length and the date of the first charge are stated at signup and at checkout. A payment method is collected when the trial starts and stays on file. Nothing is charged during the trial: changes to size or extras made during it are not prorated, and no usage charge applies to it. WHEN THE TRIAL ENDS, THE SUBSCRIPTION AUTOMATICALLY BECOMES A PAID SUBSCRIPTION AND THE PAYMENT METHOD ON FILE IS CHARGED THE MONTHLY PRICE OF THE SIZE AND EXTRAS IN PLACE WHEN THE TRIAL ENDS, AT THE PRICES THEN IN EFFECT FOR CUSTOMER'S SUBSCRIPTION UNDER THIS SECTION, UNLESS CUSTOMER CANCELS BEFORE THE TRIAL ENDS. Canceling during the trial keeps the Service available until the trial ends and prevents the first charge. A workspace is eligible for one free trial: re-subscribing after a canceled or lapsed trial starts a paid subscription, not another trial. A payment method that has already been used for a free trial isn't eligible for another; a signup using one is told before any charge that its subscription starts without a trial. If no payment method is on file when the trial ends, the subscription ends; if the first charge fails, the failed-payment terms below apply. We may change or stop offering trials to new signups at any time; a change does not affect a trial already in progress.

Automatic renewal. EACH SUBSCRIPTION AUTOMATICALLY RENEWS EVERY MONTH UNTIL IT IS CANCELED. AT THE START OF EACH MONTHLY BILLING PERIOD (AND WHEN A FREE TRIAL ENDS), THE PAYMENT METHOD ON FILE IS CHARGED THE MONTHLY PRICE OF CUSTOMER'S SIZE AND EXTRAS THEN IN EFFECT, PLUS ANY PRORATED CHARGES FOR ROOM ADDED DURING THE PREVIOUS PERIOD, ANY USAGE CHARGES FOR THE PREVIOUS PERIOD, AND APPLICABLE TAXES, SO THE AMOUNT CHARGED CAN CHANGE FROM MONTH TO MONTH. TO AVOID BEING CHARGED FOR THE NEXT PERIOD, CANCEL BEFORE THE CURRENT PERIOD ENDS. The renewal date and the monthly price are shown in the product under Settings → Account & billing. Before a free trial ends, we email the workspace's owners to remind them that the trial is ending and the first charge is coming.

How to cancel. An owner can cancel at any time in the product: Settings → Account & billing → Cancel subscription. Cancellation takes effect at the end of the then-current billing period or trial: the Service stays available until then, the next renewal is not charged, and — except as Section 2 provides when we materially reduce core paid functionality — fees already paid for the current period are not refunded. Until the period ends, an owner can resume the subscription from the same page. An authorized manager cannot cancel or resume. Customer may also cancel by email to support@gonzware.com. A request from an owner's email address needs nothing more; for any other request we ask an owner to confirm by reply. An emailed cancellation counts from when we receive it (or the owner's confirmation), and if a renewal is charged before we finish processing it, we refund that renewal. Otherwise it works the same way as cancelling in the product, effective at the end of the current period (a cancellation under Section 2 is the exception: it takes effect on the date Section 2 describes). Canceling stops future renewals; it does not void an invoice already issued for service delivered, and any unpaid balance remains payable.

Price changes. We may change the prices of sizes and extras, and the usage rates in this Section, including by raising them. We give at least 30 days' advance notice of a change by email to the workspace's owners, and may also show it in the product. Notice is given when we send it to the email addresses of the workspace's owners on the account. The notice states the new prices, the date the change takes effect, and how to cancel. A new price for a size or for extras applies to Customer from the start of Customer's first billing period that begins on or after that date; a change to the usage rates applies to usage in billing periods that begin on or after that date. None of our price changes applies retroactively or in the middle of a billing period. If Customer does not agree to a change, Customer may cancel under this Section before the start of the first billing period the new price would apply to, and is not charged the new price. A subscription that is active at the start of that billing period pays the new price, including one that was canceled and then resumed. A price Customer confirms is not a price change under this paragraph: a new subscription, a change of size, and extras added to a subscription that has none are charged at the price shown before the change is confirmed, including any prorated charge for the current billing period.

Failed payments, refunds, and taxes. Customer authorizes us and Stripe to charge the payment method on file for subscription fees, prorated charges, usage charges, and applicable taxes. If a charge fails, Stripe may retry it, and we may restrict access, suspend, or cancel the subscription while fees remain unpaid. Fees are non-refundable and non-creditable except where these Terms expressly provide a refund (Sections 2, 4, 8, and 15) or law requires one. Customer is responsible for taxes arising from its purchase or use of the Service, other than taxes on our net income; where we are required to collect a tax, we add it to the invoice.

Subscription fees are charged by Gonzware LLC through Stripe on our platform billing account. That relationship is separate from the Stripe merchant account Customer uses to collect from its own clients, described in Section 5.

Customer, not Gonzware LLC, is the seller or service provider in transactions with Customer's clients. Customer is solely responsible for quotes, service terms, invoices, refunds, disputes, tax treatment, required disclosures, and the accuracy of transaction records.

To collect online payments from Customer's clients, Customer must open and use Customer's own Stripe merchant account through Stripe Connect. Connected merchant accounts are created for businesses in the United States, consistent with Section 1: the Service, including connected payments, is offered to U.S. businesses. That account belongs to Customer, not to Gonzware LLC. Connecting payments takes Customer to Stripe's hosted signup and verification flow. Customer enters Stripe's agreements — including the Stripe Connected Account Agreement and Stripe Services Agreement — on Customer's own accord, and is solely responsible for meeting Stripe's identity, underwriting, and ongoing requirements.

The connected account is Customer's merchant account. We initiate its creation through Stripe Connect so the Service can send invoices and payment links, but Customer owns the account, signs in to Stripe's dashboard, and is the merchant of record with Stripe. Connecting through the Service creates a new connected merchant account for this workspace; it does not attach a Stripe account Customer already has from another product. Gonzware LLC does not hold, receive, or settle Customer's client funds — those funds settle to Customer's Stripe account and bank under Stripe's terms. Disconnecting Stripe in the product does not close the account: it remains Customer's account, managed directly with Stripe (see Section 16).

Stripe, Inc. ("Stripe") is an independent third-party payment processor. Gonzware LLC is a Stripe customer and Connect platform. We are not affiliated with, a partner of, an agent or representative of, or endorsed by Stripe. Stripe's name and marks are used only to identify the payment service the Service integrates with. Stripe is not a party to these Terms, and we are not a party to Customer's agreement with Stripe.

Online payments use Stripe-hosted pages on Customer's connected Stripe account and support the payment methods enabled for that account with Stripe, such as cards and ACH bank debits. Stripe charges its own payment-processing fees under Stripe's terms. We do not charge a platform, application, or per-transaction fee on payments Customer collects from its clients. Introducing such a fee would be a material change to these Terms, subject to the notice Section 17 requires, and would apply prospectively only. Stripe may hold, reverse, or restrict funds under its terms.

Customer authorizes the Service to create and update Stripe customers, invoices, payment records, refunds, and related objects on Customer's connected account. Customer must review transaction results and reconcile its records. We do not store full payment-card numbers or bank credentials on our servers.

As between the parties, Customer retains its rights in data, files, and content submitted to or generated for its workspace ("Customer Data"). Customer Data does not include information about how the Service is accessed and used — such as usage, device, diagnostic, and security information — which we use for our own business purposes as our Privacy Policy describes. Customer grants Gonzware LLC a non-exclusive, worldwide license to host, copy, transmit, display, and otherwise process Customer Data solely as needed to provide, secure, and support the Service, to prevent fraud and abuse, to comply with law, to follow Customer's documented instructions, and to create the aggregated or de-identified information described below. We use Customer Data to improve the Service only in the aggregated or de-identified form described below.

Customer represents that it has all rights, notices, permissions, and lawful bases needed for Customer Data and its processing through the Service, including client and employee contact information, service addresses and other location information, photos, signatures, and communications. Customer must not direct us to process data in violation of law.

For personal information in Customer Data, Customer generally acts as the controller or business and Gonzware LLC acts as its processor or service provider. Customer is responsible for responding to its clients and personnel and for providing legally required privacy notices. Our Privacy Policy describes our processing roles in more detail.

We may create and use aggregated or de-identified information that cannot reasonably identify Customer or an individual to operate, secure, analyze, and improve the Service. We will not attempt to re-identify it except to test our de-identification controls or as permitted by law.

Where we process personal information in Customer Data as Customer's processor or service provider, our Data Processing Addendum applies and forms part of these Terms by this reference. It carries the terms U.S. state privacy laws require between a business and its service provider, and it controls over these Terms for its subject matter, as Section 18 provides. No separate signature is needed: accepting these Terms accepts it. In summary, we will:

• Process that personal information only for the purposes this Section permits — providing, securing, and supporting the Service, preventing fraud and abuse, and complying with law — together with Customer's documented instructions, and not sell it or share it for cross-context behavioral advertising
• Not retain, use, or disclose it outside our business relationship with Customer, except as applicable U.S. privacy laws permit for service providers and processors (for example security, fraud prevention, legal compliance, and internal operations)
• Require personnel who handle it to be bound by confidentiality obligations
• Protect it with the safeguards described in Section 12, and notify Customer without undue delay after discovering a breach of security affecting it, as required by law
• Provide reasonable assistance with privacy-rights requests and legally required assessments concerning our processing, at Customer's expense where the effort is disproportionate
• Engage the subprocessors identified in our Subprocessor List, remain responsible for their performance, and bind them to obligations substantially similar to these
• Delete or de-identify Customer Data after termination as described in Section 16 and the Privacy Policy

Customer decides which email and SMS communications the Service sends for it and to whom. As between Customer and Gonzware LLC, Customer initiates those communications and is responsible for obtaining and retaining any required consent, identifying itself accurately, honoring opt-outs, and complying with communications and marketing laws; we transmit them on Customer's behalf as its service provider. We may apply suppression lists or block messages to protect recipients and the Service. Because every Customer's text messages share one number (see the next paragraph), a recipient's STOP reply to any Customer's message stops text messages to that number from every Customer.

Text messaging specifically. All Customers send text messages through a single shared messaging campaign registered to Gonzware LLC, which transmits each message on behalf of the Customer whose work it concerns — the program our SMS Terms describe publicly. Customer warrants that it has obtained and can evidence valid consent for every mobile number for which it records consent or enables text messaging in the Service, and that each such number consented to receive service messages of the kind described in the SMS Terms. Customer must not send marketing, promotional, or solicitation content by text message through the Service, and must not use the Service to message numbers obtained from purchased, rented, harvested, or scraped lists. A violation puts the shared campaign — and therefore every other Customer's ability to send — at risk, so we may suspend a Customer's messaging immediately and without prior notice to protect it.

Electronic-signature tools record evidence of a signing flow — including, where the signer allows it in their browser, the signer's device location, as the Privacy Policy describes — but Customer decides whether a document or signature is appropriate and enforceable for its transaction. Customer must retain any records it needs and obtain its own legal advice.

Customer and Authorized Users must comply with the Acceptable Use Policy. The Service is not designed to store full card numbers, bank-login credentials, Social Security numbers, medical records, or other highly regulated data unless a feature expressly requests that data or we agree in writing. Customer must not use general notes, messages, or uploads as a substitute for a compliant regulated-data system.

We may remove content or suspend or terminate access that violates these Terms, creates a security or legal risk, threatens the Service or others, or could expose us or our providers to liability. If we terminate a subscription under this paragraph for a reason other than Customer's breach of these Terms or the Acceptable Use Policy, we will refund, pro rata, the prepaid fees for the unused remainder of the then-current billing period.

The Service relies on and integrates with third parties, including hosting and authentication, Stripe, email and SMS delivery, mapping and geocoding, file storage, product analytics, and error monitoring — the providers we use are named in our Subprocessor List. Customer authorizes us to exchange Customer Data with a third-party service when Customer enables or uses an integration with it.

Third-party services are independent of us and are governed by their own terms and privacy practices. We are not affiliated with, a partner of, an agent of, or endorsed by those providers, including Stripe. Their names and marks identify the services we integrate with and do not imply partnership, agency, or endorsement. We do not control and are not responsible for their acts, outages, policy changes, or continued availability. Integrations may be modified or stop working if a provider changes its service.

The Service, software, user interface, documentation, and branding are owned by Gonzware LLC and its licensors. Subject to these Terms and payment of fees, Customer receives a limited, non-exclusive, non-transferable right for its Authorized Users to access and use the Service during the subscription term for Customer's internal business operations.

Except where law does not permit the restriction, Customer may not copy, modify, distribute, sell, lease, reverse engineer, circumvent access controls, or create derivative works of the Service. Customer may not remove proprietary notices.

If Customer provides feedback, Customer grants Gonzware LLC a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or obligation.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to exercise rights or perform obligations under these Terms and will protect it with at least reasonable care. It may disclose confidential information to personnel and providers who need it and are bound to protect it.

These duties do not cover information the receiving party can document was lawfully known without restriction, independently developed, rightfully received from another source, or made public without breach. A legally compelled disclosure is permitted if the receiving party, where lawful, gives the disclosing party prior notice and reasonable assistance (at the disclosing party's expense) in seeking to limit it.

We use reasonable administrative, technical, and organizational safeguards designed for the nature of the Service. Customer is responsible for secure devices, account configuration, role assignments, backups or exports it independently requires, and promptly installing supported app and browser updates.

No online service is completely secure or continuously available. Unless a separate written service-level agreement applies, we do not guarantee uptime, recovery time, delivery of any message, or preservation of data against every failure.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL BETA, PREVIEW, AND EVALUATION FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ESTIMATES, ROUTES, TAX CALCULATIONS, INTEGRATION RESULTS, OR DELIVERED MESSAGES WILL BE ACCURATE. THIS SECTION DOES NOT LIMIT THE EXPRESS COMMITMENTS IN THESE TERMS, INCLUDING THE INFRINGEMENT REMEDY IN SECTION 15.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER Gonzware LLC NOR ITS AFFILIATES, LICENSORS, OR PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

THE TOTAL AGGREGATE LIABILITY OF Gonzware LLC AND ITS AFFILIATES, LICENSORS, AND PROVIDERS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES CUSTOMER PAID TO Gonzware LLC FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY OR (B) USD $100.

These exclusions and limits apply to all theories of liability, even if a limited remedy in these Terms fails of its essential purpose, and do not apply where prohibited by law. They are a fundamental part of the bargain. Amounts we pay under Section 15 to indemnify Customer are direct damages and count toward the limit above.

By Customer. Customer will defend, indemnify, and hold harmless Gonzware LLC, its affiliates, and their personnel from third-party claims, damages, fines, and reasonable costs arising from Customer Data; Customer's services, transactions, communications, or workforce practices; Customer's violation of these Terms or law; or Customer's misuse of the Service — except to the extent a claim arises from our breach of these Terms or the Data Processing Addendum, or from our gross negligence or willful misconduct.

By Gonzware LLC. We will defend Customer against a third-party claim alleging that the Service, as provided by us and used as these Terms permit, infringes a U.S. patent, copyright, or trademark or misappropriates a trade secret, and we will indemnify Customer for the damages and reasonable costs finally awarded on that claim or agreed in settlement. If such a claim arises or appears likely, we may procure the right for Customer to keep using the Service, modify or replace the affected part without materially reducing functionality, or — if neither is commercially reasonable — terminate the affected subscription and refund prepaid, unused fees. This obligation does not cover claims arising from Customer Data; from combining the Service with items we did not provide; from modifications we did not make; from use in violation of these Terms; or from continued use after we notified Customer to stop and provided a non-infringing alternative. This paragraph states Customer's exclusive remedy, and our entire liability, for claims that the Service infringes intellectual-property rights.

Procedure. The indemnified party must give prompt written notice of a covered claim and reasonable cooperation at the indemnifying party's expense; a delay in notice relieves the indemnifying party only to the extent the delay prejudices it. The indemnifying party controls the defense and settlement with counsel reasonably acceptable to the indemnified party; the indemnified party may participate with its own counsel at its own expense, and may take over the defense if the indemnifying party fails to pursue it diligently. Neither party may settle a covered claim in a way that admits fault of, or imposes obligations on, the other party without that party's prior written consent, not to be unreasonably withheld.

These Terms begin when accepted and continue until Customer's subscription ends or they are terminated under these Terms, including as Sections 4 and 8 allow. We may suspend access immediately for a security threat, unlawful use, non-payment, material breach, provider requirement, or risk of harm. Where practicable, we will give notice and an opportunity to cure.

Customer may end these Terms at any time by canceling its subscription as described in Section 4 (or, after a reduction in core paid functionality, Section 2) — in the product under Settings → Account & billing, or by email — and discontinuing use. Access to paid features ends when the subscription expires or is terminated.

Customer is responsible for downloading or exporting the records it needs — including signed quotes and other documents — while its subscription is active, using the export and download features available in the product. After termination or expiration we have no obligation to retain, assemble, or deliver Customer Data, and we do not promise retrieval; we may still help with a copy on request, at our discretion. After termination, Customer Data is deleted or de-identified on Customer's request, as Section 9 of the Privacy Policy describes, and not automatically on a fixed date; backup cycles, legal obligations, and operational needs apply.

Termination does not affect Customer's own Stripe merchant account: that account is Customer's relationship with Stripe, we do not close it, and Customer manages or closes it directly with Stripe. Telephone numbers used by the shared text-messaging campaign are platform resources and do not transfer to Customer. Provisions that by their nature should survive do survive, including payment obligations (Section 4), Customer's responsibilities for its transactions and messages (Sections 5 and 7), Section 6 and the Data Processing Addendum for as long as we hold Customer Data, IP and feedback (Section 10), confidentiality (Section 11), disclaimers, liability limits, and indemnities (Sections 13, 14, and 15), this Section, general terms (Section 18), and governing law and dispute resolution (Section 19).

We may update these Terms by posting a revised version with a new effective date. A revised version applies immediately to a Customer that first accepts it on or after that date (for example, at signup). For a Customer whose agreement began under an earlier version, a material change takes effect 30 days after we send notice of it — by email to the workspace's owners or by prominent in-product notice (always by email for a change to Section 4) — or on any later date the notice states, and until then the previously effective version continues to govern that Customer's agreement. We keep that previous version published for the whole transition at Previous versions and link it in the notice. Changes do not apply retroactively, and price changes follow Section 4. Continued use of the Service after a change takes effect constitutes acceptance where permitted by law; if Customer does not agree, it must cancel under Section 4 before the change takes effect, and the previously effective version then continues to govern until the cancellation takes effect.

A material change to Section 19 (governing law and disputes) follows the same 30-day rule as any other: until it takes effect the previously effective version of Section 19 continues to govern Customer's agreement, and a Customer that does not agree may cancel under Section 4 before it does. A change required by law takes effect as the law requires.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations. Neither party may assign these Terms without the other's prior written consent, except that either party may assign them in their entirety without consent, on written notice, to a successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of the assets or business to which these Terms relate — for Customer, that includes a sale of the service business operated through the workspace — provided the assignee assumes all obligations (including unpaid fees). Any other purported assignment is void.

These Terms, the Acceptable Use Policy, the Data Processing Addendum, checkout or order terms, and any signed addendum are the entire agreement about the Service and replace prior proposals or understandings. If they conflict, a signed addendum or order form controls for its subject matter; then the Data Processing Addendum, for the processing of personal information in Customer Data; then these Terms; then the Acceptable Use Policy. Headings are for convenience only, and "including" means "including without limitation". Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, franchise, fiduciary, employment, or agency relationship, and neither party may bind the other. There are no third-party beneficiaries of these Terms or the Data Processing Addendum, other than the persons Sections 14 and 15 protect: Customer's clients, Authorized Users, and other individuals have no right to enforce them.

Notices to Customer may be sent by email to the workspace's owners or displayed in the Service. An emailed notice is given when we send it, and an in-product notice when we first display it. Customer must send legal notices to the contact in Section 20, by either of the routes described there. Electronic notices satisfy written-notice requirements where permitted by law.

PLEASE READ THIS SECTION CAREFULLY. IT WAIVES JURY TRIALS AND CLASS ACTIONS TO THE FULLEST EXTENT THE LAW ALLOWS.

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules.

Before filing a claim, the party raising a dispute must send a written description of it to the other party — to us at the contact in Section 20, or to Customer at the email address of a workspace owner on the account — and give the other party 30 days to resolve it informally. This does not apply to a request for urgent injunctive relief.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally must be brought in the state or federal courts located in Brown County, Wisconsin, and both parties consent to venue and personal jurisdiction in those courts. Either party may instead bring a qualifying individual claim in a small-claims court with jurisdiction over it.

EACH PARTY WAIVES TRIAL BY JURY, AND CLAIMS MAY BE BROUGHT ONLY IN A PARTY'S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, IN EACH CASE TO THE FULLEST EXTENT ALLOWED BY LAW. If any part of this paragraph is held unenforceable as to a claim, the rest of this paragraph and of this Section still applies to that claim.

Questions, requests, and legal notices: Gonzware LLC · support@gonzware.com · 1041 Main Ave #588, De Pere, WI 54115 · https://qa-get.lyteworkgo.com

Legal notices to us may be sent by email to the address above, effective on receipt, or by mail to the postal address above — effective three business days after being sent by a nationally recognized overnight courier or by certified mail with return receipt requested, and otherwise on actual receipt.