Acceptable Use Policy

This Acceptable Use Policy ("AUP") is part of the Lyteworkgo Terms of Service . It applies to Customer, Authorized Users, public pages, content, integrations, and activity using the Service. Customer is responsible for its users and for promptly addressing misuse in its workspace.

You may not use the Service to:

• Violate any law or another person's rights, including privacy, intellectual-property, consumer-protection, employment, export, sanctions, or communications laws
• Harass, threaten, stalk, discriminate against, defraud, exploit, or endanger a person
• Create, upload, or distribute unlawful, deceptive, defamatory, infringing, or malicious content
• Impersonate another person or business, falsify sender identity, forge records, or misrepresent affiliation or authorization
• Facilitate unlawful goods, services, payments, or transactions
• Use technician location, tracking links, device information, photos, or signatures for surveillance, stalking, or any purpose unrelated to legitimate field-service work

You may not:

• Upload malware or harmful code; attempt unauthorized access; defeat authentication, rate limits, or security controls; or probe or scan systems without our written permission
• Interfere with the Service or another user, including denial-of-service activity, excessive automated load, or use outside documented interfaces and limits
• Share login credentials or authentication factors between people (each person must sign in under their own account — a shared device is fine, a shared login is not), harvest credentials, test stolen credentials, scrape non-public data, or access data outside your authorized workspace
• Reverse engineer or copy the Service except where applicable law prohibits that restriction
• Use the Service to develop or benchmark a competing product using non-public access, data, or methods
• Resell, sublicense, white-label, time-share, or operate the Service as a bureau without our written permission

If you send or configure SMS, email, or other communications, you must identify the sender accurately; have and retain any consent or other lawful basis required for the recipient, channel, and content; provide legally required disclosures; and honor revocation, STOP, unsubscribe, and do-not-contact requests promptly.

You may not send spam, phishing, deceptive messages, unlawful telemarketing, or unsolicited bulk communications, or use purchased, rented, harvested, or scraped contact lists. You must not evade suppression lists, carrier rules, provider policies, or message limits.

Text messages sent through the Service use a shared transactional messaging program (see the SMS Terms ). Message wording is set by the platform and cannot be customized. You may not send marketing, promotional, or solicitation content by text message through the Service. Because other businesses share this program, we act quickly on violations. Email templates you customize must follow this Policy and must not contain offensive, deceptive, or impersonating content.

Do not place full payment-card numbers, bank-login credentials, Social Security numbers, government account credentials, medical records, biometric-identification templates, or similarly sensitive regulated data in free-text fields, notes, messages, or uploads. Payment details must be collected only through the Stripe-hosted flows provided by the Service.

You may use expressly supported fields for ordinary field-service information, signatures, photos, addresses, and job records, but you remain responsible for lawful collection, minimum-necessary access, retention, and deletion.

We may investigate suspected violations and review relevant content and account information. We are not obligated to monitor all activity.

Consequences depend on how serious the issue is and may include disabling a feature for your account (including custom email templates), blocking or removing content or messages, suspending or ending access to the Service, and notifying affected providers. When conduct may be unlawful, we may also involve law enforcement.

When practicable, we will consider how serious and how repeated the issue is and give notice and a chance to fix it. We may act immediately for security threats, unlawful conduct, provider requirements, or risk of harm.

Report suspected abuse or security issues to support@gonzware.com. Include relevant workspace, URL, message, or event details without sending unnecessary sensitive information.