Terms of Service

These Terms of Service ("Terms") are a binding agreement between the business that creates or purchases a Lyteworkgo workspace ("Customer") and Gonzware LLC, a Wisconsin limited liability company and the operator of the Lyteworkgo platform ("Gonzware LLC", "we", "us", or "our"). Lyteworkgo is a product name of Gonzware LLC. The person accepting these Terms represents that they are at least 18 years old and authorized to bind Customer.

By checking the acceptance box at signup, purchasing a subscription, or using the Service, Customer agrees to these Terms and the Acceptable Use Policy and acknowledges the Privacy Policy. If you do not agree, do not create an account or use the Service.

Customer may allow its employees, contractors, and invited users ("Authorized Users") to use the Service. Customer is responsible for their compliance and all activity in its workspace. Public pages made available to Customer's clients are provided on Customer's behalf; Gonzware LLC is not a party to Customer's agreements with those clients.

Gonzware LLC provides cloud software for field-service and client-management businesses, including tools for clients, requests, scheduling and dispatch, quotes and signatures, jobs, invoices, payments, messaging, customer portals, field-technician workflows, and related integrations (the "Service"). Features and limits vary by plan.

We may improve or change the Service and may add, modify, or discontinue features. We will give reasonable notice of a material reduction to core paid functionality when practicable. Beta, preview, and evaluation features are optional, provided as-is, and may be changed or withdrawn at any time.

The Service is a workflow tool, not legal, tax, accounting, safety, emergency-response, or other professional advice. Customer remains responsible for its prices, estimates, contracts, scheduling decisions, taxes, regulatory obligations, and services to its clients.

Customer must provide accurate account information, keep it current, designate an owner, and protect credentials and authentication factors. Accounts are individual and may not be shared. Customer controls workspace roles and is responsible for granting and removing access promptly.

Customer must notify us promptly of suspected unauthorized access or misuse. We may require identity or account verification and may restrict access while investigating a security risk.

Each workspace is intended for one business. Customer may not resell, sublicense, time-share, white-label, or operate the Service as a service bureau except under a separate written agreement.

Paid plans are billed in advance in U.S. dollars through Stripe. The price, billing interval, included seats, and plan limits presented at checkout or in an order form are part of these Terms. Unless an order form says otherwise, subscriptions automatically renew for successive billing periods until canceled.

Customer may request cancellation at support@gonzware.com; if a cancellation control is made available in the product or Stripe portal, Customer may use that control instead. A cancellation takes effect at the end of the then-current paid billing period unless checkout or an order form states otherwise. Customer must cancel before renewal to avoid the next recurring charge.

Fees are non-refundable and non-creditable except where required by law or expressly stated in writing. Failed or overdue payments may result in restricted access, suspension, or cancellation. Plan changes, any proration, and seat-limit requirements are shown in the product or Stripe confirmation before Customer confirms the change.

Customer authorizes us and Stripe to charge its payment method for subscription fees and applicable taxes. Customer is responsible for taxes arising from its purchase or use of the Service, other than taxes on our net income.

Customer, not Gonzware LLC, is the seller or service provider in transactions with Customer's clients. Customer is solely responsible for quotes, service terms, invoices, refunds, disputes, tax treatment, required disclosures, and the accuracy of transaction records.

Online payments use Stripe-hosted pages and, when enabled, Customer's connected Stripe account. Customer's use of Stripe is subject to Stripe's own agreements and verification requirements. Payment-processing and platform or application fees may apply as disclosed in the product, pricing, connected-account flow, or order form. Stripe may hold, reverse, or restrict funds under its terms.

Customer authorizes the Service to create and update Stripe customers, invoices, payment records, refunds, and related objects on Customer's behalf. Customer must review transaction results and reconcile its records. We do not store full payment-card numbers on our servers.

As between the parties, Customer retains its rights in data, files, and content submitted to or generated for its workspace ("Customer Data"). Customer grants Gonzware LLC a non-exclusive, worldwide license to host, copy, transmit, display, modify, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Service, prevent abuse, comply with law, and follow Customer's documented instructions.

Customer represents that it has all rights, notices, permissions, and lawful bases needed for Customer Data and its processing through the Service, including client and employee contact information, precise technician location, photos, signatures, and communications. Customer must not direct us to process data in violation of law.

For personal information in Customer Data, Customer generally acts as the controller or business and Gonzware LLC acts as its processor or service provider. Customer is responsible for responding to its clients and personnel and for providing legally required privacy notices. Our Privacy Policy describes our processing roles in more detail.

We may create and use aggregated or de-identified information that cannot reasonably identify Customer or an individual to operate, secure, analyze, and improve the Service. We will not attempt to re-identify it except to test our de-identification controls or as permitted by law.

Customer is the sender of email and SMS communications it initiates or configures through the Service. Customer must obtain and retain any required consent, identify itself accurately, honor opt-outs, and comply with communications and marketing laws. We may apply suppression lists or block messages to protect recipients and the Service.

If location features are enabled, the field-technician app may report an Authorized User's precise location during an active job. Workspace dispatchers may view that location, and a client with a valid tracking link may view a recent location only during the product's limited in-progress tracking window. Customer is responsible for workforce notice, consent, device permissions, and lawful use.

Electronic-signature tools record evidence of a signing flow, but Customer decides whether a document or signature is appropriate and enforceable for its transaction. Customer must retain any records it needs and obtain its own legal advice.

Customer and Authorized Users must comply with the Acceptable Use Policy. The Service is not designed to store full card numbers, bank-login credentials, Social Security numbers, medical records, or other highly regulated data unless a feature expressly requests that data or we agree in writing. Customer must not use general notes, messages, or uploads as a substitute for a compliant regulated-data system.

We may remove content or suspend or terminate access that violates these Terms, creates a security or legal risk, threatens the Service or others, or could expose us or our providers to liability.

The Service relies on and integrates with third parties, including hosting and authentication, Stripe, email and SMS delivery, mapping and geocoding, file storage, and optional accounting services such as QuickBooks Online. Customer authorizes us to exchange Customer Data with a third-party service when Customer enables or uses that integration.

Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for their acts, outages, policy changes, or continued availability. Integrations may be modified or stop working if a provider changes its service.

The Service, software, user interface, documentation, and branding are owned by Gonzware LLC and its licensors. Subject to these Terms and payment of fees, Customer receives a limited, non-exclusive, non-transferable right for its Authorized Users to access and use the Service during the subscription term for Customer's internal business operations.

Except where law does not permit the restriction, Customer may not copy, modify, distribute, sell, lease, reverse engineer, circumvent access controls, or create derivative works of the Service. Customer may not remove proprietary notices.

If Customer provides feedback, Customer grants Gonzware LLC a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or obligation.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to exercise rights or perform obligations under these Terms and will protect it with at least reasonable care. It may disclose confidential information to personnel and providers who need it and are bound to protect it.

These duties do not cover information the receiving party can document was lawfully known without restriction, independently developed, rightfully received from another source, or made public without breach. A legally compelled disclosure is permitted after notice where lawful and reasonable assistance at the disclosing party's expense.

We use reasonable administrative, technical, and organizational safeguards designed for the nature of the Service. Customer is responsible for secure devices, account configuration, role assignments, backups or exports it independently requires, and promptly installing supported app and browser updates.

No online service is completely secure or continuously available. Unless a separate written service-level agreement applies, we do not guarantee uptime, recovery time, delivery of any message, or preservation of data against every failure.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL BETA FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ESTIMATES, ROUTES, TAX CALCULATIONS, INTEGRATION RESULTS, OR DELIVERED MESSAGES WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER Gonzware LLC NOR ITS AFFILIATES, LICENSORS, OR PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES CUSTOMER PAID TO Gonzware LLC FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) USD $100.

These exclusions and limits apply to all theories of liability and do not apply where prohibited by law. They are a fundamental part of the bargain.

Customer will defend, indemnify, and hold harmless Gonzware LLC, its affiliates, and their personnel from third-party claims, damages, fines, and reasonable costs arising from Customer Data; Customer's services, transactions, communications, or workforce practices; Customer's violation of these Terms or law; or Customer's misuse of the Service.

We will give prompt notice of a covered claim and reasonable cooperation at Customer's expense. Customer may control the defense, but may not settle a claim in a way that admits our fault or imposes obligations on us without our written consent.

These Terms begin when accepted and continue while Customer has an account. We may suspend access immediately for a security threat, unlawful use, non-payment, material breach, provider requirement, or risk of harm. Where practicable, we will give notice and an opportunity to cure.

Customer may terminate by canceling its subscription and discontinuing use. If no self-service cancellation control is available, Customer must contact support@gonzware.com. Access to paid features ends when the subscription expires or is terminated.

Before termination, Customer should use available export features for data it wishes to keep. After termination, we may delete Customer Data in accordance with the Privacy Policy, backup cycles, legal obligations, and operational needs; we do not promise post-termination retrieval. Provisions that by their nature should survive do survive, including payment obligations, IP, confidentiality, disclaimers, liability limits, indemnity, and general terms.

We may update these Terms by posting a revised version with a new effective date. We will provide reasonable advance notice of material changes by email or in-product notice when practicable. Changes will not apply retroactively. Continued use after the stated effective date constitutes acceptance where permitted by law; if Customer does not agree, it must stop using the Service and cancel before the changes take effect.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations. Customer may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, financing, or sale of assets or business.

These Terms, the Acceptable Use Policy, checkout or order terms, and any signed addendum are the entire agreement about the Service and replace prior proposals or understandings. An order form or signed addendum controls over these Terms only for its subject matter. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue.

Notices to Customer may be sent to the workspace owner's email or displayed in the Service. Customer must send legal notices to the contact below. Electronic notices satisfy written-notice requirements where permitted by law.

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules. Customer is contracting with Gonzware LLC, a Wisconsin limited liability company with its principal office in Milwaukee, Wisconsin. The Federal Arbitration Act governs the agreement to arbitrate in this Section.

Before filing a claim, the party raising a dispute must send a written description of it to the contact in Section 20 and give the other party 30 days to resolve it informally. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in English. The seat of arbitration is Milwaukee, Wisconsin; hearings may be conducted by videoconference where the rules allow, and judgment on the award may be entered in any court with jurisdiction.

All claims must be brought on an individual basis; class, collective, and representative proceedings are not permitted, and each party waives trial by jury to the extent allowed by law. Either party may instead bring a qualifying individual claim in small-claims court, and either party may seek injunctive or other equitable relief in the state or federal courts located in Milwaukee County, Wisconsin to protect intellectual property, confidential information, or the security of the Service; the parties consent to venue and personal jurisdiction there for those purposes.

Questions, requests, and legal notices: Gonzware LLC · support@gonzware.com · https://lyteworkgo.com