Terms of Service

These Terms of Service ("Terms") are a binding agreement between the business that creates or purchases a Lyteworkgo workspace ("Customer") and Gonzware LLC, a Wisconsin limited liability company and the operator of the Lyteworkgo platform ("Gonzware LLC", "we", "us", or "our"). Lyteworkgo is a product name of Gonzware LLC. The Service is offered to businesses located in the United States. The person accepting these Terms represents that they are at least 18 years old and authorized to bind Customer.

Customer agrees to these Terms and the Acceptable Use Policy , and acknowledges the Privacy Policy , by checking the acceptance box at signup or by purchasing a subscription. If you do not agree, do not create a workspace or purchase a subscription.

Customer may allow its employees, contractors, and invited users ("Authorized Users") to use the Service. Authorized Users use the Service under Customer's agreement: Customer is responsible for their compliance with these Terms and the Acceptable Use Policy and for all activity in its workspace.

Customer's own clients are not party to these Terms. The customer-facing pages we host on Customer's behalf — booking and request forms, the customer portal, quote review and signing pages, and tracking links — are governed by the separate Portal Terms of Use . Gonzware LLC is not a party to Customer's agreements with its clients.

Gonzware LLC provides cloud software for field-service and client-management businesses, including tools for clients, requests, scheduling and dispatch, quotes and signatures, jobs, invoices, payments, messaging, customer portals, field-technician workflows, and related integrations (the "Service"). Features and limits vary by plan.

We may improve or change the Service and may add, modify, or discontinue features. We will give at least 30 days' advance notice before materially reducing the core functionality of Customer's paid plan, except where a change is required by law, a security risk, or a third-party provider — in which case we will give notice as soon as reasonably possible. If we materially reduce core paid functionality and Customer does not wish to continue, Customer's exclusive remedy is to cancel under Section 4 and receive a pro-rata refund of prepaid, unused fees for the remainder of the then-current billing period. Beta, preview, and evaluation features are optional, provided as-is, and may be changed or withdrawn at any time.

The Service is a workflow tool, not legal, tax, accounting, safety, emergency-response, or other professional advice. Customer remains responsible for its prices, estimates, contracts, scheduling decisions, taxes, regulatory obligations, and services to its clients.

Customer must provide accurate account information, keep it current, designate an owner, and protect credentials and authentication factors. Each Authorized User must sign in under their own account; login credentials and authentication factors may not be shared between people. Using the Service on a shared device — a shop tablet, for example — is permitted, provided each person signs in as themselves. Customer controls workspace roles and is responsible for granting and removing access promptly.

Customer must notify us promptly of suspected unauthorized access or misuse. We may require identity or account verification and may restrict access while investigating a security risk.

Each workspace is intended for one business. Customer may not resell, sublicense, time-share, white-label, or operate the Service as a service bureau except under a separate written agreement.

Plans and billing. Paid plans are billed in advance in U.S. dollars through Stripe, on a recurring basis for the billing interval shown at checkout. The price, billing interval, included seats, and plan limits presented at checkout or in an order form are part of these Terms.

Free trial. When signup offers a free trial, the trial length and the date of the first charge are stated at signup and at checkout. A payment method is collected when the trial starts and stays on file. WHEN THE TRIAL ENDS, THE SUBSCRIPTION AUTOMATICALLY BECOMES A PAID SUBSCRIPTION AND THE PAYMENT METHOD ON FILE IS CHARGED THE PLAN PRICE SHOWN AT CHECKOUT, UNLESS CUSTOMER CANCELS BEFORE THE TRIAL ENDS. Canceling during the trial keeps the Service available until the trial ends and prevents the first charge. A workspace is eligible for one free trial: re-subscribing after a canceled or lapsed trial starts a paid subscription, not another trial. If no valid payment method is on file when the trial ends, the subscription ends. We may change or stop offering trials to new signups at any time; a change does not affect a trial already in progress.

Automatic renewal. EACH SUBSCRIPTION AUTOMATICALLY RENEWS FOR SUCCESSIVE BILLING PERIODS OF THE SAME LENGTH, AND THE PAYMENT METHOD ON FILE IS CHARGED THE THEN-CURRENT PLAN PRICE AT THE START OF EACH PERIOD (AND WHEN A FREE TRIAL ENDS), UNTIL THE SUBSCRIPTION IS CANCELED. TO AVOID BEING CHARGED FOR THE NEXT PERIOD, CANCEL BEFORE THE CURRENT PERIOD ENDS. The renewal date and amount are shown in the product under Settings → Account & billing.

How to cancel. The workspace owner can cancel at any time in the product: Settings → Account & billing → Cancel subscription. Cancellation takes effect at the end of the then-current billing period or trial: the Service stays available until then, the next renewal is not charged, and fees already paid for the current period are not refunded. Until the period ends, the owner can resume the subscription from the same page. Customer may also request cancellation by email to support@gonzware.com; we may verify that the request comes from the workspace owner, and an emailed request is processed the same way, effective at the end of the current period. Canceling stops future renewals; it does not void an invoice already issued for service delivered, and any unpaid balance remains payable.

Plan changes. Upgrades and downgrades are confirmed through the Stripe billing portal, which shows the price and any proration before Customer confirms the change. A downgrade may first require reducing active users to the target plan's seat limit.

Price changes. We may change subscription prices by giving at least 30 days' advance notice by email to the workspace owner or by prominent notice in the product. A new price applies from Customer's first renewal on or after the date stated in the notice — never retroactively and never mid-period. If Customer does not agree to a new price, Customer may cancel under this Section before the new price takes effect.

Failed payments, refunds, and taxes. Customer authorizes us and Stripe to charge the payment method on file for subscription fees and applicable taxes. If a charge fails, Stripe may retry it, and we may restrict access, suspend, or cancel the subscription while fees remain unpaid. Fees are non-refundable and non-creditable except where these Terms expressly provide a refund (Sections 2 and 15) or law requires one. Customer is responsible for taxes arising from its purchase or use of the Service, other than taxes on our net income.

Subscription fees are charged by Gonzware LLC through Stripe on our platform billing account. That relationship is separate from the Stripe merchant account Customer uses to collect from its own clients, described in Section 5.

Customer, not Gonzware LLC, is the seller or service provider in transactions with Customer's clients. Customer is solely responsible for quotes, service terms, invoices, refunds, disputes, tax treatment, required disclosures, and the accuracy of transaction records.

To collect online payments from Customer's clients, Customer must open and use Customer's own Stripe merchant account through Stripe Connect. Connected merchant accounts are created for businesses in the United States, consistent with Section 1: the Service, including connected payments, is offered to U.S. businesses. That account belongs to Customer, not to Gonzware LLC. Connecting payments takes Customer to Stripe's hosted signup and verification flow. Customer enters Stripe's agreements — including the Stripe Connected Account Agreement and Stripe Services Agreement — on Customer's own accord, and is solely responsible for meeting Stripe's identity, underwriting, and ongoing requirements.

The connected account is Customer's merchant account. We initiate its creation through Stripe Connect so the Service can send invoices and payment links, but Customer owns the account, signs in to Stripe's dashboard, and is the merchant of record with Stripe. Connecting through the Service creates a new connected merchant account for this workspace; it does not attach a Stripe account Customer already has from another product. Gonzware LLC does not hold, receive, or settle Customer's client funds — those funds settle to Customer's Stripe account and bank under Stripe's terms. Disconnecting Stripe in the product does not close the account: it remains Customer's account, managed directly with Stripe (see Section 16).

Stripe, Inc. ("Stripe") is an independent third-party payment processor. Gonzware LLC is a Stripe customer and Connect platform. We are not affiliated with, a partner of, an agent or representative of, or endorsed by Stripe. Stripe's name and marks are used only to identify the payment service the Service integrates with. Stripe is not a party to these Terms, and we are not a party to Customer's agreement with Stripe.

Online payments use Stripe-hosted pages on Customer's connected Stripe account and support the payment methods enabled for that account with Stripe, such as cards and ACH bank debits. Stripe charges its own payment-processing fees under Stripe's terms. We do not charge a platform, application, or per-transaction fee on payments Customer collects from its clients — the subscription fee in Section 4 is our only charge. If we introduce such a fee in the future, we will disclose it clearly in pricing and in the product before it applies to Customer, and it will apply prospectively only, with the notice Section 17 requires for a material change. Stripe may hold, reverse, or restrict funds under its terms.

Customer authorizes the Service to create and update Stripe customers, invoices, payment records, refunds, and related objects on Customer's connected account. Customer must review transaction results and reconcile its records. We do not store full payment-card numbers or bank credentials on our servers.

As between the parties, Customer retains its rights in data, files, and content submitted to or generated for its workspace ("Customer Data"). Customer grants Gonzware LLC a non-exclusive, worldwide license to host, copy, transmit, display, and otherwise process Customer Data solely as needed to provide, secure, and support the Service, to prevent fraud and abuse, to comply with law, and to follow Customer's documented instructions. We use Customer Data to improve the Service only in the aggregated or de-identified form described below.

Customer represents that it has all rights, notices, permissions, and lawful bases needed for Customer Data and its processing through the Service, including client and employee contact information, precise technician location, photos, signatures, and communications. Customer must not direct us to process data in violation of law.

For personal information in Customer Data, Customer generally acts as the controller or business and Gonzware LLC acts as its processor or service provider. Customer is responsible for responding to its clients and personnel and for providing legally required privacy notices. Our Privacy Policy describes our processing roles in more detail.

We may create and use aggregated or de-identified information that cannot reasonably identify Customer or an individual to operate, secure, analyze, and improve the Service. We will not attempt to re-identify it except to test our de-identification controls or as permitted by law.

Where we process personal information in Customer Data as Customer's processor or service provider, the following commitments apply; if the parties execute a separate data-processing addendum, it controls over this paragraph for its subject matter. We will:

• Process that personal information only to provide the Service described in these Terms and per Customer's documented instructions, and not sell it or share it for cross-context behavioral advertising
• Not retain, use, or disclose it outside our business relationship with Customer, except as applicable U.S. privacy laws permit for service providers and processors (for example security, fraud prevention, legal compliance, and internal operations)
• Require personnel who handle it to be bound by confidentiality obligations
• Protect it with the safeguards described in Section 12, and notify Customer without undue delay after confirming a breach of security affecting it, as required by law
• Provide reasonable assistance with privacy-rights requests and legally required assessments concerning our processing, at Customer's expense where the effort is disproportionate
• Engage the subprocessors identified in our Privacy Policy , remain responsible for their performance, and bind them to obligations substantially similar to these
• Delete or return Customer Data after termination as described in Section 16 and the Privacy Policy

Customer decides which email and SMS communications the Service sends for it and to whom. As between Customer and Gonzware LLC, Customer initiates those communications and is responsible for obtaining and retaining any required consent, identifying itself accurately, honoring opt-outs, and complying with communications and marketing laws; we transmit them on Customer's behalf as its service provider. We may apply suppression lists or block messages to protect recipients and the Service.

Text messaging specifically. All Customers send text messages through a single shared messaging campaign registered to Gonzware LLC, which transmits each message on behalf of the Customer whose work it concerns — the program our SMS Terms describe publicly. Customer warrants that it has obtained and can evidence valid consent for every mobile number it loads into, imports into, or enables messaging for in the Service, and that each such number consented to receive service messages of the kind described in the SMS Terms . Customer must not send marketing, promotional, or solicitation content by text message through the Service, and must not use the Service to message numbers obtained from purchased, rented, harvested, or scraped lists. A violation puts the shared campaign — and therefore every other Customer's ability to send — at risk, so we may suspend a Customer's messaging immediately and without prior notice to protect it.

If location features are enabled, the field-technician app may report an Authorized User's precise location while the user is traveling to a job after indicating they are on the way, and during an active job. Workspace dispatchers may view that location, and a client with a valid tracking link may view a recent location only during the product's limited in-progress tracking window. Customer is responsible for workforce notice, consent, device permissions, and lawful use, including any notice its state requires before location-tracking employees.

Electronic-signature tools record evidence of a signing flow, but Customer decides whether a document or signature is appropriate and enforceable for its transaction. Customer must retain any records it needs and obtain its own legal advice.

Customer and Authorized Users must comply with the Acceptable Use Policy . The Service is not designed to store full card numbers, bank-login credentials, Social Security numbers, medical records, or other highly regulated data unless a feature expressly requests that data or we agree in writing. Customer must not use general notes, messages, or uploads as a substitute for a compliant regulated-data system.

We may remove content or suspend or terminate access that violates these Terms, creates a security or legal risk, threatens the Service or others, or could expose us or our providers to liability.

The Service relies on and integrates with third parties, including hosting and authentication, Stripe, email and SMS delivery, mapping and geocoding, file storage, and optional accounting services such as QuickBooks Online — our principal providers are named in the Privacy Policy . Customer authorizes us to exchange Customer Data with a third-party service when Customer enables or uses that integration.

Third-party services are independent of us and are governed by their own terms and privacy practices. We are not affiliated with, a partner of, an agent of, or endorsed by those providers, including Stripe. Their names and marks identify the services we integrate with and do not imply partnership, agency, or endorsement. We do not control and are not responsible for their acts, outages, policy changes, or continued availability. Integrations may be modified or stop working if a provider changes its service.

The Service, software, user interface, documentation, and branding are owned by Gonzware LLC and its licensors. Subject to these Terms and payment of fees, Customer receives a limited, non-exclusive, non-transferable right for its Authorized Users to access and use the Service during the subscription term for Customer's internal business operations.

Except where law does not permit the restriction, Customer may not copy, modify, distribute, sell, lease, reverse engineer, circumvent access controls, or create derivative works of the Service. Customer may not remove proprietary notices.

If Customer provides feedback, Customer grants Gonzware LLC a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or obligation.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to exercise rights or perform obligations under these Terms and will protect it with at least reasonable care. It may disclose confidential information to personnel and providers who need it and are bound to protect it.

These duties do not cover information the receiving party can document was lawfully known without restriction, independently developed, rightfully received from another source, or made public without breach. A legally compelled disclosure is permitted after notice where lawful and reasonable assistance at the disclosing party's expense.

We use reasonable administrative, technical, and organizational safeguards designed for the nature of the Service. Customer is responsible for secure devices, account configuration, role assignments, backups or exports it independently requires, and promptly installing supported app and browser updates.

No online service is completely secure or continuously available. Unless a separate written service-level agreement applies, we do not guarantee uptime, recovery time, delivery of any message, or preservation of data against every failure.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL BETA FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ESTIMATES, ROUTES, TAX CALCULATIONS, INTEGRATION RESULTS, OR DELIVERED MESSAGES WILL BE ACCURATE. THIS SECTION DOES NOT LIMIT THE EXPRESS COMMITMENTS IN THESE TERMS, INCLUDING THE INFRINGEMENT REMEDY IN SECTION 15.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER Gonzware LLC NOR ITS AFFILIATES, LICENSORS, OR PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES CUSTOMER PAID TO Gonzware LLC FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) USD $100.

These exclusions and limits apply to all theories of liability and do not apply where prohibited by law. They are a fundamental part of the bargain.

By Customer. Customer will defend, indemnify, and hold harmless Gonzware LLC, its affiliates, and their personnel from third-party claims, damages, fines, and reasonable costs arising from Customer Data; Customer's services, transactions, communications, or workforce practices; Customer's violation of these Terms or law; or Customer's misuse of the Service.

By Gonzware LLC. We will defend Customer against a third-party claim alleging that the Service, as provided by us and used as these Terms permit, infringes a U.S. patent, copyright, or trademark or misappropriates a trade secret, and we will indemnify Customer for the damages and reasonable costs finally awarded on that claim or agreed in settlement. If such a claim arises or appears likely, we may procure the right for Customer to keep using the Service, modify or replace the affected part without materially reducing functionality, or — if neither is commercially reasonable — terminate the affected subscription and refund prepaid, unused fees. This obligation does not cover claims arising from Customer Data; from combining the Service with items we did not provide; from modifications we did not make; from use in violation of these Terms; or from continued use after we notified Customer to stop and provided a non-infringing alternative. This paragraph states Customer's exclusive remedy, and our entire liability, for claims that the Service infringes intellectual-property rights.

Procedure. The indemnified party must give prompt written notice of a covered claim and reasonable cooperation at the indemnifying party's expense. The indemnifying party controls the defense and settlement with counsel reasonably acceptable to the indemnified party; the indemnified party may participate with its own counsel at its own expense, and may take over the defense if the indemnifying party fails to pursue it diligently. Neither party may settle a covered claim in a way that admits fault of, or imposes obligations on, the other party without that party's prior written consent, not to be unreasonably withheld.

These Terms begin when accepted and continue while Customer has an account. We may suspend access immediately for a security threat, unlawful use, non-payment, material breach, provider requirement, or risk of harm. Where practicable, we will give notice and an opportunity to cure.

Customer may end these Terms at any time by canceling its subscription as described in Section 4 — in the product under Settings → Account & billing, or by email — and discontinuing use. Access to paid features ends when the subscription expires or is terminated.

Customer should download or export records it needs — including signed quotes and other documents — while its subscription is active, using the export and download features available in the product. In addition, if Customer emails support@gonzware.com within 30 days after termination or expiration, we will make commercially reasonable efforts to provide a copy of the Customer Data then stored in the Service in a commonly used, machine-readable format. After that 30-day period we have no obligation to retain Customer Data and may delete or de-identify it in accordance with the Privacy Policy , backup cycles, legal obligations, and operational needs; we do not promise retrieval after that window.

Termination does not affect Customer's own Stripe merchant account: that account is Customer's relationship with Stripe, we do not close it, and Customer manages or closes it directly with Stripe. Telephone numbers used by the shared text-messaging campaign are platform resources and do not transfer to Customer. Provisions that by their nature should survive do survive, including payment obligations, IP, confidentiality, disclaimers, liability limits, indemnities, and general terms.

We may update these Terms by posting a revised version with a new effective date. A revised version applies immediately to a Customer that first accepts it on or after that date (for example, at signup). For a Customer whose agreement began under an earlier version, a material change takes effect 30 days after we send notice of it — by email to the workspace owner or by prominent in-product notice — or on any later date the notice states, and until then the previously effective version continues to govern that Customer's agreement. Changes do not apply retroactively, and price changes follow Section 4. Continued use of the Service after a change takes effect constitutes acceptance where permitted by law; if Customer does not agree, it must cancel under Section 4 before the change takes effect.

If we materially change Section 19 (governing law, arbitration, and disputes), Customer may reject that change by emailing support@gonzware.com within 30 days after the notice. A rejected change does not apply to Customer, and the prior version of Section 19 continues to govern; rejection does not affect the rest of the update. A change required by law takes effect as the law requires.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations. Neither party may assign these Terms without the other's prior written consent, except that either party may assign them in their entirety without consent, on written notice, to a successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of the assets or business to which these Terms relate — for Customer, that includes a sale of the service business operated through the workspace — provided the assignee assumes all obligations (including unpaid fees) and, for an assignment by Customer, is not a direct competitor of ours. Any other purported assignment is void.

These Terms, the Acceptable Use Policy , checkout or order terms, and any signed addendum are the entire agreement about the Service and replace prior proposals or understandings. An order form or signed addendum controls over these Terms only for its subject matter. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue.

Notices to Customer may be sent to the workspace owner's email or displayed in the Service. Customer must send legal notices to the contact in Section 20; until a mailing address is published there, legal notices to us must be sent by email and are effective on receipt. Electronic notices satisfy written-notice requirements where permitted by law.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THAT DISPUTES BETWEEN CUSTOMER AND GONZWARE LLC BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND IT WAIVES JURY TRIALS AND CLASS ACTIONS.

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules. Customer is contracting with Gonzware LLC, a Wisconsin limited liability company with its principal office in Milwaukee, Wisconsin. The Federal Arbitration Act governs the agreement to arbitrate in this Section.

Before filing a claim, the party raising a dispute must send a written description of it to the contact in Section 20 and give the other party 30 days to resolve it informally. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in English. The seat of arbitration is Milwaukee, Wisconsin; hearings may be conducted by videoconference where the rules allow, and judgment on the award may be entered in any court with jurisdiction. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court decides whether the class-action waiver below is enforceable.

ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS. CLASS, COLLECTIVE, CONSOLIDATED, AND REPRESENTATIVE PROCEEDINGS ARE NOT PERMITTED, AND EACH PARTY WAIVES TRIAL BY JURY TO THE FULLEST EXTENT ALLOWED BY LAW. If the class-action waiver is held unenforceable as to a particular claim, that claim — and only that claim — must proceed in the courts identified below rather than in arbitration. Either party may instead bring a qualifying individual claim in small-claims court, and either party may seek injunctive or other equitable relief in the state or federal courts located in Milwaukee County, Wisconsin to protect intellectual property, confidential information, or the security of the Service; the parties consent to venue and personal jurisdiction there for those purposes.

Questions, requests, and legal notices: Gonzware LLC · support@gonzware.com · https://qa-get.lyteworkgo.com

We have not yet published a mailing address; until one appears on this page, legal notices to us must be sent by email to the address above and are effective on receipt.